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MyMusicFolders.com Returns Policy

When you shop with us, we want you to be completely satisfied.

If for any reason you are not satisfied with your purchase, you may return it in its unused, new condition for a replacement or refund of the purchase price less a 15% re-stocking fee. Sorry, customized folders cannot be returned except in the case of manufacturer’s defect.

How Do I Return An Item?

Contact us Toll Free at 1-888-266-0731 to obtain a return authorization number and return instructions. Our customer service hours are 9 a.m. to 5 p.m. MST Monday through Friday. Please do not return any products to us without a Return Authorization number (RA#). Returning a copy of the RA in the box helps us credit the right account (yours).

Repack the products in the original packaging materials we used to ship them to you. Clearly write your Return Authorization in large numbers (RA#) on the outside of the original shipping box. Ship your products to us at the address we provide you, with a tracking number for proof of delivery. The cheapest traceable method for returning your item(s) is UPS Ground. *After all of the above steps are complete and we receive your product we will issue a refund.

What Do I Do If I Received My Order Incomplete, Incorrect, Or Damaged?

If there is obvious damage to the shipping carton and its contents, contact the shipping carrier immediately to file a damaged goods claim with them. They may want to inspect the damage so keep all associated packaging to show them. They will contact us later to complete the claim process.

Please contact us via email or call us toll free at 1-888-266-0731 to let us know if this occurs. Our customer service hours are Monday through Friday, 9 a.m. - 5 p.m. MST.

How Do I Exchange An Item?

If you have found another item that you would prefer over one you have already received, please call us at 1-888-266-0731. We will be able to exchange your order. Often we can cross-ship with you, to minimize the wait time.

 

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