MyMusicFolders Frequently Asked Questions ("FAQs")
Can I return my folders if I am unhappy with them?
Yes. When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it for a replacement or refund of the purchase price for up to 30 days after purchase. Personalized, 'embossed' orders are not returnable unless the folders themselves are defective. Folders with a manufacturing defect can be returned for up to 90 days after purchase. Read our complete Return Policy for more information.
Do your folders come in other colors?
Currently, our folders are only available in a fabulous shade of black! Matches tuxedos, looks great with everything.
How can I be sure you received my order?
You will receive an "auto-reply" email that confirms our reception of your order. (check your Junk folder if you don't see it)
How will I know when my order ships?
You will also receive another email to tell you when we have shipped your order and charged your credit card. That shipping confirmation email will have your tracking number inside, so don’t throw it away. :-)
How long will it take to receive my order?
Generally, PLAIN (no embossing) folders ship within 2 -3 work days of when we receive your order.
EMBOSSED folders can take up to 2 weeks to process (possibly longer for custom logo), since we have to schedule the time to emboss them. Of course, if we are having a "slower" time, we will get your embossed orders out to you more quickly.
I’m worried about getting my folder in time; what should I do?
You should choose the shipping method that enables you to sleep at night. Most of the time, US Priority Mail is faster (3-day delivery to USA destinations once shipped) than UPS Ground. Then again, UPS Ground is often the least expensive way to ship orders of 3 or more folders.
How much does shipping cost?
There is an easy to use shipping estimator to the left on the shopping cart. Just fill in your zip code, and it will automatically calculate the cheapest option. Once you proceed to checkout you will be able to see the costs of various other delivery methods, and other carriers. You must first "place your item(s) in the cart" for it to work, since it calculates the weight of your shipment as well as the distance in order to give you the costs.
I want embossing on my folder, isn’t it just easier to call you?
While we are happy to answer phone calls, embossing instructions MUST be submitted in a hard copy to us. That means, via e-mail, fax (888-266-0731) OR – and this really is the best of all! - use our secure on-line shopping cart! The reason is this: I am a very bad speller, and I don’t always hear correctly. When I have your copy in front of me, I am much less likely to make a mistake on your folder(s). On the Gold Foil Embossing order page there is a lovely empty "text box" just waiting for you to add a list of names, repeated text, or indicate any other special instructions to us.
I want to order on behalf of my school/church/choir, but we want you to bill us instead of using my own credit card. What do I do?
You can fax a Purchase Order from your organization to us at 888-266-0731. We will confirm receipt of your PO by emailing you a Sales Order, so please include the email of the person responsible. Then, when we fulfill your order, we will either mail the invoice to the accounting office, or if you wish, we can place an invoice in the box, and you hand it to your bookkeeper who writes us a check and mails it, and we are all happy musicians!